Privacy Policy

At RAI Inc. , we are committed to protecting your privacy and ensuring the responsible use of data. This Privacy Policy describes how we collect, use, and protect personal information in connection with our services.

1. Information We Collect

AskRAI collects limited personally identifiable information (PII) necessary to provide and support its services. Specifically:

  • User Name
  • Email Address

These are used for authentication, user identification, support, and product improvement purposes.

In addition, AskRAI logs all conversations that occur within its platform (e.g., chatbot interactions in Teams, WhatsApp, or web interfaces). These logs may contain user-submitted content, which may inadvertently include PII. We strongly discourage users from sharing sensitive or personal information (such as government IDs, medical records, payment details, etc.) through AskRAI interfaces.

2. How We Use Information

We use the information we collect to:

  • Provide access to the AskRAI platform and associated services
  • Personalize the experience for authorized users
  • Monitor system usage, performance, and security
  • Analyze aggregated conversation logs to improve system capabilities and accuracy
  • Provide support and troubleshoot issues

3. Data Retention

  • Name and email address are retained as long as the user account is active or as needed to provide services.
  • Conversation logs are stored in the AskRAI cloud environment and may be retained for auditing, quality assurance, and service improvement purposes.

We do not sell or share personal information with third parties for marketing or advertising purposes.

4. Data Security

We employ administrative, technical, and physical safeguards to protect information from unauthorized access, disclosure, or destruction. This includes encryption, access controls, and secure storage practices.

However, no method of transmission or storage is 100% secure. We encourage users to avoid sharing sensitive PII through the platform.

5. Your Responsibilities

Users are responsible for:

  • Complying with organizational policies and applicable laws when using AskRAI
  • Refraining from submitting sensitive personal information through the chatbot or ticketing systems
  • Informing their organization’s administrator if they believe their data has been mishandled

6. Data Access and Deletion

Organizations may request access to or deletion of user data by contacting AskRAI support at info@askrai.ai. Requests must come from verified administrators or data protection officers.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with an updated "Effective Date." Continued use of the platform after such changes constitutes acceptance of the updated policy.

8. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

AskRAI Inc.
Email:info@askrai.ai

Disclaimer:
This version of AskRAI is provided as part of a beta program and is not intended for use in production environments. It is made available “as is” for evaluation purposes only. Features, functionality, and performance may be incomplete or subject to change without notice. AskRAI Inc. makes no warranties, express or implied, regarding the use of this beta version, including but not limited to suitability for any specific purpose, performance, or availability.